The ArvoCall workflow

Your calendar.
A new way to book.

ArvoCall is being built to help local service businesses handle appointment requests by phone, with Square at the center of the booking workflow.

Start with the right location

A business may have more than one location. The receptionist needs to know which location to use, which services it can offer and which staff can fulfill them.

Check, then confirm

The receptionist checks appointment options in Square. It asks the customer to confirm their choice before requesting a booking. If the result is uncertain, it must arrange follow-up instead of claiming success.

Keep time local

When a customer says “9:30,” the conversation uses the selected location’s local time. Appointment details should be checked against that same location.

Test before going live

Our current integration uses Square Sandbox. Connecting live phone numbers and production accounts comes after testing. These steps describe the intended product flow; self-service setup is still in development.